This practice welcomes Comments, Concerns and Suggestions

We are constantly seeking to improve our services and welcome feedback, both positive and negative. Please complete a feedback form and place it in the suggestions box in reception.

How to make a complaint

Should you have any reason to make a complaint, about an administrative or a clinical issue, you can ask to speak to the Practice Manager either on the phone or in person, or you can put your concern in writing via letter or email. Your complaint will be treated with complete confidentiality.

If you feel uncomfortable about speaking directly to the Practice Manager, you can contact the PALS (Patient Advice and Liaison Service) and Complaints team at NHS Brighton and Hove. They can support and advise you and, with your consent, will investigate your complaint.

Email: brightonandhovepals@nhs.net
Tel: 0800 013 0251 - Monday to Friday, 10am - 4pm
      0782 6918849 (text messages only)

Download our complaints leaflet